Question 1

What is My Home Plan?

Accepted Answer

My Home Plan is a monthly subscription service that bundles all your home maintenance needs into one simple plan. Instead of hiring and managing multiple contractors - you pay one monthly fee and we handle everything.

Question 2

How much does it cost?

Accepted Answer

Plans start at $89/month for Essentials. Our most popular Complete plan starts at $159/month, and Premium starts at $249/month. Quarterly plans save 5% and annual plans save 15%.

Question 3

Can I cancel anytime?

Accepted Answer

Monthly plans are month-to-month with no contract. Quarterly and annual plans are prepaid but refundable on a prorated basis if you cancel early.

Question 4

How are contractors vetted?

Accepted Answer

Business license check, $2M liability insurance, WorkSafe BC coverage, background check, reference check, and a probation period with quality monitoring.

Question 5

What if I'm not happy with the service?

Accepted Answer

100% quality guarantee. If you're not satisfied, we'll send another contractor to redo it at no additional cost.

Question 6

What areas do you serve?

Accepted Answer

The Okanagan Valley: Kelowna, West Kelowna, Vernon, Penticton, Lake Country, Summerland, and Peachland. Expanding soon.

Question 7

How does strata pricing work?

Accepted Answer

Per-unit per month, based on services selected and building size. Common areas and special features are factored into the rate.

Question 8

Can the strata council approve the plan?

Accepted Answer

Yes. We provide detailed proposals with clear scope, pricing, and schedules that are easy to present at council meetings.

Question 9

What about emergency repairs?

Accepted Answer

Mid-size and large plans include emergency response coverage. We coordinate emergency contractors and notify the strata manager.

Question 10

Do you handle multiple buildings?

Accepted Answer

Yes. We manage multi-building complexes with coordinated maintenance schedules and dedicated account management.

Question 11

Can we customize the service frequency?

Accepted Answer

Absolutely. Every building is different. We tailor frequency, scope, and scheduling to your specific needs and budget.

Question 12

Is there a cost to join?

Accepted Answer

Zero cost. You don't pay for leads, listings, or advertising.

Question 13

How much do I get paid?

Accepted Answer

Contractors keep 75% of the service value. Payouts are processed within 7 days of job completion.

Question 14

How fast do I get paid?

Accepted Answer

Within 7 days of job completion, every time. Direct deposit.

Question 15

Do I have to accept every job?

Accepted Answer

No. You set your availability and service area. Accept or decline any job.

Question 16

What are the requirements?

Accepted Answer

BC business license, $2M liability insurance, WorkSafe BC, 3+ years experience, clean background check, and 2 references.

Question 17

Can I work with other companies too?

Accepted Answer

Yes. You're an independent contractor. No exclusivity required.

Frequently asked questions

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Frequently asked questions

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